*WE ACCEPT THESE CREDIT CARDS*
We are a proud member of:
E-mail, fax or call in your
order for worry-free, prompt ordering.
We do not keep your Credit Card info on our computer systems
after it is received in.
Our E-Mail & Fax services are secure. *With our format,
we have never had card information compromised since 1995!
You can be assured that your card information is safe with us.
watch your spam e-mail folder for our responses)
ORDERING & REQUEST FORMS:
[ORDER / QUOTES /
SAMPLES / QUESTIONS]
>>>Submit this online form if you
need samples, quotes, have questions or it can be used for ordering.
form can be downloaded,
edited in "Old WORD Programs" then sent to us by e-mail attachment, fax or
OUR ORDER FORM]
form can be downloaded, edited in "New WORD
Programs" then sent to us by e-mail attachment, fax or U.S. mail.
[IMAGE ORDER FORM]
form is an image and can be printed,
filled in and sent to us by e-mail attachment, fax or U.S. mail. (Smart
Phone pics accepted)
your order: 1-920-863-3570
Or call in at: 920-863-3571
>>>If faxing please follow up with e-mail or call to confirm we received it.
PLEASE NOTE: AT TIMES WE DO HAVE LIMITED
PHONE SUPPORT, USING OUR FORMS OR E-MAILING IS USUALLY BEST
DETAILED TERMS BELOW, THEN CHECK OUT OUR LOW
Thank you very much
for visiting us. To order, please look over our
website for useful information.
Use the floating link bar above or on
page, there is a link box
under our main header. In
that box you can click to see
sub-categories about that product.
Please keep in mind that we carry 1000's of products and
some are more complicated than others so they may require you to research
site before ordering .
Our preferred method of contact is e-mail or submission
forms above for fastest responses. To get started, please send in all of the
about your order & shipping address, then we will promptly send back
the lead-time & shipping costs.
This form is for
/ Samples / Questions],
Or E-MAIL US
give us call/leave message.
in orders our e-mail and fax services are secure however if you prefer to
phone in your credit card later that is OK as well.
Also feel free to send
in your company Purchase Orders for our review. We will promptly send responses &
invoice confirmations via e-mail or fax.
The links above have our order forms. Many of our customers
have our order form
saved on their system to place future orders as well.
watch your spam e-mail folder for our response)
can ship the same day if order is received before 10:00am
(Inquire or check details on our web pages)
are open 8am to 4:30pm
Monday - Thursday. Fridays 8am to noon (central time)
We do sell to companies and individuals.
||A customer that has not provided 3
business and 2 bank references and has not been approved. May pay by
credit card or pre-paid check. We prefer to use
credit card for most of our customers. 30 Day Credit Terms are generally
only given to larger industrial type customers with us.
industrial customer that has provided 3
business and 2 bank references and has been approved, and, makes payments by company check
within their 30 day allotted payment terms. For any
customer to obtain credit, we require at least 3 purchases done by credit
card or pre-paid check before credit can be established.
- To set up your company
for credit, send us your credit references or use our worksheet.
Please review our worksheet
to see all the information we require. After credit has been established, a 30 day payment term will be granted.
At this time, we are
credit to long-standing OEM type Manufactures. We prefer to stick with
credit cards for payment for most of
our out-of state customers.
overdue accounts will be charged at the rate of 1 1/2% per month, and 18% per year. Overdue
accounts that require
a collection agency to be hired to
collect will also be
charged all collection fees billed to Tape-Ease from collector. The customer is responsible
for all shipping charges.
All overseas accounts done by Bank Transfer or
Pre-Paid only and must be sent to a
Exporting Broker within the USA
SHIPMENTS, RETURNS & CANCELLATIONS
Tape-Ease has always operated in a fair and honest manner. If there is a
problem please send in the details and we will respond asap after we check
all the details.
We must stick to these guidelines to insure you receive top notch service, low
prices and quality products.
Orders: Any order that is canceled after it is processed will have an 8%
There is a $10.00 minimum charge for a canceled
Other expenses incurred related to your order must also be paid by the
We will not refund shipping costs for late arriving orders unless we are
refunded by the shipping company for a mistake they may have caused.
We recommend sending us your contact and shipping information when placing
an order to avoid miss-spelled or wrong address entry mistakes.
Any returns will not
be accepted without prior approval. If items
are returned without prior approval you may loose the entire credit for
No returns on custom
orders, cut items & production items, this
includes Kitchen Cabinet Doors & Drawer Fronts, Kitchen Cabinet Drawer
Wood Tambour Doors,
C3 Tambour Door Kits, AT Wood Moldings, Rope Molding & all non-stock
fee on most returns, 15% - 35% on other items.
Customer must pay for and arrange shipping for approved
Items must be returned in original container and arrive back in ideal
NO RETURNS ON ANY ITEM AFTER 30 DAYS OF
Damaged FREIGHT TRUCK shipments
MUST be reported to the driver when
order is received or most Freight TRUCK companies will deny and damage
The best way to submit any damage to us is by e-mail showing pictures and details
damage. Replacement items will be shipped only after being charged to the
customer, then credited back after shipper has evaluated
and paid full
replacement value or it is received back in sellable condition. Damaged items must be available for the shipper to
pick up in there original box.
If an item is said to be defective, it must be
returned for evaluation before any refund is given. The customer
is responsible to ship the item back at their expense until the evaluation is completed.
Tape-Ease will send replacement items to you only
by UPS Ground or UPS 2nd
Day Air not to exceed $25.00.
We will not send replacement items Next Day Air and
cover the charges under any circumstances.
Additional Freight Truck, UPS or
Fed-Ex Charges Billed to us after your shipment has arrived must be
forwarded to the customer. Reasons for this include: Delivery attempts
failed, customer gave us wrong address, un-foreseen rural area, duty,
taxes, broker fees, surcharges, etc. We
reserve the right to bill the customer or charge your credit card for
these charges. We can e-mail or fax you a copy of the bill for your
On Freight collect shipments only: *Freight
Collect is used for large shipments that cannot go by UPS. They are sent
by Freight Truck and the receiver pays for the shipping only, when their
product arrives. Upon ordering, you will be told if you will need to
ship this way. When your product arrives, check it closely for damage,
if you find damage that renders your product un-usable, you must report
it and sign the necessary papers with the driver right away. If damage does occur with a Freight Collect shipment, you
as the the receiver, must put in the damage claim and arrange to be compensated
for your losses with the shipper. If a replacement is needed, the
customer must pay for the product before the item can be shipped then
work with the Freight Company to be compensated.